Frequently Asked Questions
Everything you need to know about your Arabella London experience.
How long does shipping take and what are the costs?
We offer complimentary standard shipping on all orders over £150. Domestic UK orders typically arrive within 2-3 business days, while international shipping can take 5-10 business days depending on your location.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items with original tags attached within 28 days of delivery for a full refund or exchange.
How do I ensure I choose the correct size?
Each product page features a detailed size guide and fit notes. Arabella London garments generally follow standard UK sizing; however, if you are between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Are your garments sustainably produced?
At Arabella London, we are committed to slow fashion. We work with ethical manufacturers and prioritize high-quality, durable fabrics to ensure your pieces last for seasons to come.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your delivery's progress in real-time.